About Us

LBM Partner Services is a fast-growing professional services firm based in London, Canada, with over 25 years of experience in the LBM industry. Located across North America, our clients are leading providers of building material products for residential and commercial markets. We specialize in web development, business intelligence and data analysis to help LBM companies streamline processes and drive growth.

How We Help

Web Track

Do you need help setting up and enhancing your BisTrack web store?

Pricing

Is your pricing strategy keeping up with today’s volatile market?

Opportunities

Are your departments working together to maximize sales opportunities?

Purchasing

Are you meeting customer demand while optimizing inventory?

Dispatch

Is your field service process efficient and customer-driven?

Consulting & Helpdesk

Do you need data-driven insights to help guide business decisions?

If you’re struggling to keep up with pricing volatility in the lumber commodities market, we’re here to help.

Our advanced reporting is designed to help LBM dealers gain a clear understanding of key metrics in order to guide critical business decisions.
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About Our Clients

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leading retailers of diversified products and services in the LBM industry
$ 0 B
combined sales revenue across clients we serve
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locations in North America from coast to coast
"LBM Partner Services takes the time to craft solutions to our unique challenges, rather than trying to fit us into an off-the-shelf solution."
RON FOSTER​
General Manager
Marine Home Center
"Leaving the technology expertise to LBM Partner Services lets us focus on doing what we do best."
D'ARCY QUINN
VP of Operations
Moffatt & Powell

Our Services

Web Track

As a recommended partner for Epicor® BisTrack Web Track, we are dedicated to ensuring your web store best serves you and your customers.

User Experience: Apply your branding and colors. Implement 100+ web design enhancements. Create custom pages linked to your brand.

Product Images: Display product images from your key suppliers, including Orgill, DoItBest and many more.

Workflow and Dashboards: Track web store orders and quotes. Set up custom alerts and dashboards to optimize the sales process.

Marketing and Analytics: Promote your web store with email campaigns, flyers, videos and virtual training. Gain advanced insights with our analytics package.

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Pricing and Purchasing

At LBM Partner Services, we develop custom algorithms to help advance your pricing and procurement strategies.

Pricing: Be proactive in today’s market by adopting simple yet smart structures. Create custom profiles personalized to each customer. Easily update product pricing tailored to your margin strategy.

Purchasing: Quickly calculate stock requirements to meet projected customer demand. Optimize inventory while reducing stock-out situations for each stock class. Streamline the purchase order process with clearly identified goals and responsibilities.

CRM and Opportunities

Our proprietary solution brings all departments together – from lumber and framing to kitchens – to help LBM retailers maximize every sales opportunity.

Web Form: Create a new opportunity from any device in seconds with a simple web questionnaire.

BisTrack Integration: Information automatically flows to BisTrack for immediate follow-up by your sales team.

Cross-Department Notification: Ensure that all departments are involved in the quoting process by adopting a holistic approach. Drive sales and improve team productivity to grow your business.

SAMPLE SALES DASHBOARD

Consulting & Helpdesk

With over 20 years of consulting and professional services experience in the LBM industry, we are able to advise you on a wide variety of areas relevant to your business.

Data Analysis: Implement dashboards, smart views, and SAP® Crystal Reports built on advanced SQL queries, from executive reporting to employee-specific views.

Dispatch: Streamline the process from point of order to customer delivery. Measure and optimize On-Time-In-Full. Calculate cost to service per customer based on usage.

Time Clock Integration: Connect to employee time-tracking and payroll systems. Incorporate labor costs and employee scheduling to create a unified view.

Roll-Up Reporting: Use machine learning to identify macro and micro trends. Assess your performance relative to industry peers.

LEARN ABOUT HELPDESK

Meet Us At West 5

Our head office is located in West 5, London’s 100% energy efficient business park recognized as a world-class SMART community.

1305 Riverbend Road (West 5) Suite 320 London, ON N6K 0J5 Canada

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